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Opinion Restaurant Life

Building Walls Of Shame

If you’re someone who supports building walls around our borders to control immigration, consider something the next time you go out for dinner. If there were no immigrants working in restaurants, your meal would end up something like this: You’d wait forever for your food because there wouldn’t be enough line cooks to prepare it; your table wouldn’t be cleared because the waiters are all too busy to bus your table; the dining room would be filthy because it hasn’t been cleaned properly in weeks without a porter; and everything in the restaurant would be in disrepair because management used to off-load those jobs onto some kitchen guy who was handy with power tools. We won’t even mention the dirty dishes piling up by the dishwasher with no one to clean them.

The American restaurant industry has been artificially propped up on the shoulders of immigrants for generations—honest people who cook, clean, clear and serve in search of legitimacy and an opportunity for a better life. One indisputable fact that seems to be lost in this debate: Restaurants cannot exist—at least not in their current form—without immigrant labor.

These days, there is an endless stream of accolades bestowed upon bearded mixologists, tatted-up chefs and rockstar somms. Yet none of these individual accomplishments would’ve been possible without the support of thousands of nameless people who do the grunt work—endlessly chopping carrots, celery and onions into mirepoix, humping heavy wine boxes up and down cellar stairs and tirelessly polishing Riedel stems and Laguiole knives. Don’t expect to see any medals handed out for Outstanding Barback, Prep Cook or Nighttime Porter at this year’s James Beard’s.

oldtimerestopicThe Economic Policy Institute reported in 2014 that 15.7% of all U.S. restaurant workers are non-naturalized immigrants. It’s hard to measure how many are here illegally but estimates suggest that 20% of non-chef cooks are undocumented and one-third of all dishwashers. Because of the legal issues at stake, immigrants are an easy target. Those who most fervently support reform argue that illegal immigrants are a financial drain to the system. However, according to the Institute on Taxation and Economic Policy, undocumented workers contribute $11.6 billion a year annually to the American economy.

Almost everywhere you eat, your food is cooked and served by someone from another country. Most of the time you don’t see them. Many restaurant owners would prefer you don’t. Unskilled immigrants are willing to accept many undesirable jobs that most natives, even the unskilled ones, won’t. The willingness of immigrants to accept menial work in exchange for low-level wages subsidizes the cost of your meal. It’s hard to imagine what would happen if comprehensive reform discouraged or eliminated migrant workers from the F&B industry. Anthony Bourdain has said “Every restaurant in America would shut down.

Chefs are already having trouble finding cooks. Suffice it to say, most restaurants would have no choice but to raise wages to make these jobs more attractive. That would inevitably translate into higher menu prices, putting many small businesses at risk.

But, sadly, that’s only part of the story. Immigrants—no matter how hard they work—are relegated to supporting roles and are given little opportunity for advancement. In fine dining, the highest paid positions are mostly staffed by men and are overwhelmingly Caucasian. A study by the Restaurant Opportunities Center investigated over 100 fine dining restaurants in California and discovered that 81% of management and 78% of high-level non-management positions like captains and bartenders were occupied by whites, mostly men. The study found that workers of color received 56% lower earnings than comparably qualified white workers.

It happens every day in the hospitality industry. Candidates who speak perfectly good English but have darker skin or a foreign accent—despite a proven track record of being loyal, hard-working and dependable—are passed over for promotion. Of course, like any industry, there are isolated success stories, but the game—at least for finding well-compensated work in fine dining—is rigged against you if you’re not white and male. The clientele in these establishments is predominantly white too and, though it’s unspoken, the assumption is that restaurant owners feel that having more minority staff members in plain view is a liability.

On the whole, immigrants work harder and complain less. They respect their earnings, too. Many support extended families in their home countries, own properties and start their own businesses. Surprisingly the non-immigrant front of house—who makes considerably more money than their foreign-born counterparts—has a higher tendency to be broke with nothing to show for their work. Immigrants in restaurants see their earnings as a path to a better life not something to be squandered on expensive late-night meals or overpriced cocktails.

You learn a lot from working alongside immigrants—more than just the useful curse words they teach you in their native tongues. They are given such little recognition beyond whatever meager monetary rewards but yet they consistently work more hours. Despite the ceilings that stand in the way of their advancement that would cause most workers to disengage, immigrants remain the backbone of the industry. If we wall them out, we will wall ourselves in. Instead, we should be taking note of their determination and raising our game.

buildingwalls.jpOur industry needs these workers. As long as we keep America great, the most determined immigrants from around the world will find a way to live and work here no matter what obstacles we build. So rather than excluding them why not find a sensible solution that allows them a path to legitimacy? Building walls is always a dangerous proposition because sometimes the grass is greener on the other side.

Categories
Restaurant Life

Your Table Is A Timeshare

It’s just after nine o’ clock and you’re dining in one of the hottest restaurants in the city. You’ve been finished with your desserts for twenty minutes and the bar is packed with hungry people waiting for tables. “Should we go get a drink somewhere else?” one of your friends asks. You’re all having such a great time that you summon the waiter over to order another round of cocktails. Moments later, the well-manicured maitre’d regretfully informs you that the table is rebooked and your round of drinks will have to be served at the bar. You were not aware there was a time constraint on the table when you sat down, so it’s a bit disturbing to have the rug pulled out from under you like that. The maitre’d apologizes to you on your way out and promises to buy your first round drinks the next time you visit. But, by then, it’s too late. You probably won’t be back.

This scenario—increasingly common these days—exposes a reality of the restaurant business that a lot of patrons are in denial about: When you sit down in a restaurant, you do not own the table. Though it may feel as though we’ve graciously signed over the deed when you sprawl out on a spacious leather banquette, it isn’t really true. A restaurant reservation is a timeshare. Apologies to hospitality purists and Danny Meyer apostles, but restaurant customs are changing and so too must our understanding of the unspoken contract involved when you enter a restaurant. The notion that restaurant guests have a right to stay indefinitely just because they’re paying for it is an antiquated mode of thinking and impractical in the new restaurant economy.

The restaurant business can be distilled down into these simple terms: The owner rents space where he hires people to cook and serve food then tries to make a profit by subletting the space to people who pay to eat there. They’re not just buying food, they’re paying a premium to eat it somewhere nice that feels like—but isn’t—their home. For restaurateurs, input costs are at an all-time high. In order to sustain the health of their businesses, they must invent creative ways of getting more people through the door since raising prices will deter business.

A big part of the challenge of having a successful restaurant is learning to set prices relative to the pace of the guest’s experience. It’s simple economics. Serving a higher volume of food to a greater number of guests affords the owner the ability to lower prices. Owners of upscale restaurants that have slower, more deliberate service need to charge more. When you dine out at a high-end restaurant, the bill is not only to cover the cost of food, labor and rent but also the opportunity cost of giving you more time and space to enjoy your meal. Not all restaurants can afford to do that and sometimes—though they may be reluctant to admit it—they must sacrifice hospitality standards in order to accelerate the pace of service.

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The reality is that most busy restaurants—despite still being earnest in their desire to please you—are obsessed with finding ways to usher you more quickly through your meal. They remind their staff on a daily, if not hourly, basis of the need to “push their tables.” It takes a deft slight of hand to conceal the need to serve guests as quickly as possible; the best restaurants perform this same magic act every night without their clientele noticing what’s under their sleeves. Some guests take it very personally when they feel rushed, but it isn’t personal—it’s the only way that certain restaurants can be profitable. Increasing the guest count is necessary to stimulate sales growth and can only be accomplished by implementing aggressive initiatives for turning tables.

Of course, resourceful customers find ways of subverting these forces to recalibrate the pace. Stalling with menus and sandbagging the order is the most common technique people use to hijack the timing of their experience. “We haven’t even looked,” they’ll say to barricade themselves. It might be an effective strategy in delaying the proceedings but it’s guaranteed to ruffle feathers. Is it worth taking an adversarial position with your servers to silently protest the possibility of being rushed? Many customers steal time at the end of the meal, too, by “camping” at the table long after the last plate of food has been cleared. Experienced diners evade asking for the check at the appropriate time or ignore the check presenter as it sits idly on the table, wearing out their welcome. These scenarios inevitably devolve into hostage situations. The server will continue to attempt to procure payment at the behest of management and the guest will refuse to kowtow to the bullying.

The wrestling match over table ownership becomes most hotly contested when latecomers join parties in the advanced stages of their meal. Of course the restaurant should accommodate anyone who joins late but they can’t without collateral damage to their reservation book. If you were renting a villa, the property would not just allow you to stay an extra night because you tell them you have friends joining you. Allowing you to stay would be a hospitable thing to do but at the expense of the person who has an outstanding reservation for your room the next day.

Restaurants have become increasingly more vigilant about keeping tabs on troublemakers. A proclivity for dining abnormally slow will be noted in your profile on the reservation systems and could result in your having more difficulty making reservations or denying you access to peak time slots. Restaurant relationships are all about trust. Reinforcing that trust by building a reliable reputation for respecting the table is worth it weight in gold or, in this case, its worth in real estate.