If you are unhappy with your food or service, say so. Before you write off the restaurant completely, give management an opportunity to hear your concerns and make things right. Too often, diners let complaints fester and leave without saying a word to the staff. It’s understandable to feel apprehensive about complaining when the experience disappoints—you don’t want to be that guy—but why lie about it to a server when he asks if everything was ok? It’s unfair to withhold negative feedback in the moment and then leave a scathing Yelp review. But it happens all the time. In most cases, there is a staff of people who are on hand to ensure your happiness. We would prefer you tell us what’s wrong than to have you sit there acting all mopey. If you don’t communicate your issues, then you share responsibility for the failure of your dining experience. That said, there is a right and wrong way to do it. If you have a service problem, politely ask to speak with the manager. If the problem is with the quality of the food, tell the server you are sorry to be difficult and articulate your concerns. Most restaurants will be happy to replace the dish or bring you something else. Whatever we can do to make you leave impressed. It is impossible to fix a problem that we never even knew existed.
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